Toyota owners claiming that recalls are causing the value of their vehicles to plummet have filed at least 89 class-action lawsuits that could cost the auto giant billions.
Toyota is looking into possible power-steering problems with the Corolla subcompact, the world's best-selling car, the automaker's executive on quality control said.
The complacency that brought GM, Ford and Chrysler to their knees seems to have infected Toyota, too.
Toyota is running apologetic TV ads and vowing to win back customers' trust. Behind the scenes, the carmaker is trying to learn all it can about congressional investigations.
NYT: Toyota’s recalls and disclosures in recent months are part of a lengthy pattern in which the automaker has often reacted slowly to safety concerns.
Federal regulators uncovered stark evidence that some Toyota cars accelerated unexpectedly more than two years ago. But neither the government nor the automaker apparently recognized the significance.
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